BoardLog Support

Last updated: September 7, 2026

This page is the support contact for the BoardLog iOS app (the “App”). It covers how to use the App, troubleshooting, and paid-plan purchase or restore questions.

1. About Support

Support for the App is provided primarily by email.

2. Contact Us

For questions, bug reports, or purchase-related issues, email:

crorodevcontact@gmail.com

To help us respond quickly, please include the following when possible:

• Device model (for example, iPhone 15)
• iOS version
• App version (if known)
• What happened, when, and how to reproduce it
• For purchase or restore issues: whether you completed a purchase and whether you tried Restore Purchases

We aim to reply within a few business days. Response times may vary depending on the issue and volume.

3. Frequently Asked Questions (FAQ)

Where is my data stored?

Records you create in the App are stored primarily on your device. The App does not automatically upload your data to the cloud or sync it through an account.

For details, see the BoardLog Privacy Policy.

Do I need an account?

No. The App does not require registration or sign-in.

I bought a plan but features are locked, or my plan disappeared after changing devices

Use Restore Purchases in the App (for example from Settings). Purchases are tied to your Apple ID. If the issue continues after restoring, contact us at the email address above.

Can I get a refund?

Paid plans are one-time (non-consumable) App Store purchases. Refunds follow Apple Inc.’s refund policy and App Store rules. To request a refund, use Apple Support or your App Store purchase history:

• https://support.apple.com/billing

Can I move my data when I change devices?

Yes. The App supports export and import from Settings. Because data is stored on-device, we recommend exporting before you switch devices.

Why does the App ask for camera or photo access?

• Camera — to take photos for meetup and game records
• Photo Library (add) — to save generated share cards to Photos
• Photo picker — to use only photos you explicitly select for records or share cards

The system asks for permission when those features are used. You can still use features that do not require those permissions if you decline.

4. Paid Plans Overview

Downloading the App and using basic features is free. One-time paid plans raise the limit on meetup (game night) records.

• These are not subscriptions.
• The product name and price shown on the App Store before you confirm purchase take precedence.
• For sales conditions, see the Legal Notice (Specified Commercial Transactions Act).

5. Related Documents

6. Scope of Support

This support page covers help with using the App, troubleshooting, and paid-plan purchase or restore.

For App Store billing flows, Apple ID issues, or refund requests themselves, please use Apple Support.

7. Contact (again)

crorodevcontact@gmail.com